Keeping track of your time, resources, and billing is at the forefront for legal and law firms. ACI's voice platform offers a variety of specialty features tailored to users in the legal and law industry, allowing them to quickly, easily and efficiently track time, calls, and conversations for billing and reference purposes, a truly invaluable asset for business.

Keeping track of your time, resources, and billing is at the forefront for legal and law firms. ACI's voice platform offers a variety of specialty features tailored to users in the legal and law industry, allowing them to quickly, easily and efficiently track time, calls, and conversations for billing and reference purposes, a truly invaluable asset for business.

The adage “time is money” rings especially true at law firms. Associates spend up to 75% of their time on the telephone with clients and case matters each and every day.  Ensuring that every second of time is tracked easily and efficiently is paramount in quickly accounting for time spent at the end of every month. ACI's detailed call reporting, statistics and recording functionality plays a major part in simlifying this process for firms nationwide.

It is nearly impossible to manually keep track of your time on a daily basis, however when your billing depends on per minute billing, there must be a better system. ACI's detailed call reporting, statistics and recording features allow you to handle this daunting task with ease. A multitude of specially designed features for the legal and law industries have been implemented to ensure you never miss vital information for your billing department.

Billing Codes

ACI's billing code system allows users to quickly, easily and effectively track every incoming and outgoing call and associate it to a specific account. While on a call, a "billing" button on the phone will allow the user to enter a code of their choice (this is usually a client number, case number, or similar). When entered, the call is immediately tagged on ACI's system, and provided in a clear and concise manner on your monthly bill. This allows for incredible ease and efficiency for your billing purposes, making each call easy to track and associate with each client & case!

Privacy & Security

ACI guarantees the utmost security by transmitting all of your voice traffic over a secure private network, not the public Internet. The ACI voice network has been built utilizing enterprise grade servers, switches and routing equipment, as to offer the utmost reliablity and redudancy. When it comes to sensitive matters, you can be assured that your voice telecommunications remain safe, secured and private.

Enhanced Voicemail

Voicemail is a critical feature for any legal firm, and the ability to access and archive your past messages is paramount. ACI's enhanced voicemail system provides many features that make business flow, and ensure your messages are received anytime, anywhere. As a voicemail is received, ACI's system can send an email to the user, or a group notifying them a message has been left. In addition, a copy of the voicemail can also be delivered in the email in the form of a .WAV file. This helpful feature allows users to hear their messages without the need to call back into the voicemail system. These audio clips can also easily be saved and stored for reference purposes to refer back to at a later date, both as case evidence and personal record.

Legal / Law Firm Solution Benefits :

• Specialty billing options, for easy call tracking
• Detailed call records provided
• Case continuity features provided
• Enhanced Call management records
• Changes can be made quickly and easily as required
• 24/7/365 emergency support available

24/7 Support & Network Operations Control

ACI is extremely proud to provide a 24/7/365 Network Operations center that is always on call for your emergency needs. The ACI NOC team is highly trained and specialize in mission critical emergency situations that require precise handling and exceptional attention to detail. ACI is proud to provide 100% Canadian based network services from our Downtown Toronto, ON location at 156 Front St West. Great pride is taken in ensuring your are provided with AAA Class support around the clock