When emergency assistance is required, ACI's trained and skilled technicians on always on stand-by for immediate assistance. In many cases, clients are not able to get to their colocation due to distance issues between their physical location. Should the requirement arise, ACI's technicians are available to assist with server reboots, hardware modifications and many other tasks. Many clients wish to colocate their equipment with ACI due to their strategic location at 151 Front St West, whereas their office locations can be across the country, or even the world. When assistance is needed, ACI is always ready to provide top Tier support, 24 hours a day, 7 days a week, 365 days a year.
How Can Remote Hands Assistance Help?
ACI's Remote Hands Assistance technicians have been meticulously trained to handle nearly any situation that could arise with customer equipment. In times where physical and/or visual assistance is required at your colocation, technicians are always on stand-by. ACI technicians can reboot a server, move or make modifications to your cabling, or even help physically install new hardware as it arrives and is required. In many cases, it is beneficial for clients to utilize the remote hands assistance to help save valuable time during an emergency, money in travel and other expenses.
What Can Remote Hands Assistance Do?
- Reboot and/or Shutdown of a stalled or problematic server
- Visual assistance with light patterns, readouts, and power status of equipment
- Add / Move / Change / Removal of cables
- Labelling, Organization and Maintenance of your colocation rack
- Hardware addition / replacement / removal (Hard Drives, RAM, Fans, etc)
- Console assistance directly into your server / hardware
- Diagnostic & testing of equipment
- Many more tasks as required
Remote Hands Assistance Key Points
- 24 x 7 x 365 assistance available
- Remote hands technicians capable of simple server reboots to hardware assistance
- Gain access to ACI's highly trained technicians around the clock
- R.H.A. saves many costly trips, overhead travel expenses, and time
24/7 Support & Network Operations Control
ACI is extremely proud to provide a 24/7/365 Network Operations center that is always on call for your emergency needs. The ACI NOC team is highly trained and specialize in mission critical emergency situations that require precise handling and exceptional attention to detail. ACI is proud to provide 100% Canadian based network services from our Downtown Toronto, ON location at 156 Front St West. Great pride is taken in ensuring your are provided with AAA Class support around the clock
