Part of digitizing your voice communications is the value added feature of personal control over your telephone lines. No longer do you have to worry about sending requests to technical support, or calling the phone company. ACI's web portal is your fully featued control panel available 24/7/365, at your fingertips, allowing you luxuries you will find invaluable! The portal's intuitive graphical user interface that puts the user in control of their ACI Hosted PBX services. It is accessible from anywhere on the Internet including: home PCs, hotels, Wi-Fi hotspots, Internet kiosks and anywhere else online services are available.

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Directories

A corporate directory and a personal directory organize contact information that can be accessed from anywhere. The corporate directory is automatically updated in real-time as employees join or leave the company and provides employee contact information, regardless of their location! The personal directory acts as a private address book for the individual user’s own friendsfamily and business contacts. Import and export contacts for rapid synchronization with other applications such as Microsoft Outlook.

Click To Call

ACI's web portal makes it extremely easy to dial contacts or numbers within the web portal in one simple click. For users utilizing ACI's softphone, calls will immediately be initiated on the user's computer, whereas users with a physical handset will have their hardware initiate the call for them. Utilizing the "click to call" functionality helps reduce mis-dials, lost time, and confusion for all parties. Click to call dialing is just one more way ACI is dedicated to providing extra functionality across our voice platform.

Voicemail Features

Regain control of voice messages by reviewing voice mail envelope information visually and listening to the most important messages first. Listen to voicemail messages through any telephone or PC. Forward voice mail messages as email attachments to anyone with an email address. Control advanced voicemail features such as paging notification, custom operator number, email forwarding and message playback order.

Conferencing

Eliminate the cost and complexity of third-party conferencing service bureaus. Conferencing allows the user to easily make a conference reservation, invite the attendees and then manage the conference using floor controls. Floor control provides a basic set of functions for all participants and an expanded set of controls for the conference moderator

Call Management

Advanced call management capabilities put the user in control of inbound calls. Configure different treatments based upon day-of-week and/or time-of-day. Handle calls differently depending upon who is calling. Use Find-Me/Follow to ring their home phone and cell phone simultaneously when important customers call, but route annoying telemarketers directly to voicemail. Its intuitive user interface means that you can easily use the productivity features in your voice package

Productivity Benefits

• Click to dial convenience with directories, call logs and voice mail
• Complete call logging, with the ability to determine where calls have terminated
• Users are able to set custom time of day settings for call routing
• Relocate or hotel phones easily without the need for a support call
• Quickly configure email, pager or phone notifications for voicemail messages

Management Benefits

• Complete user self-administration reduces or eliminates the need for additional support
• Secure web portal access worldwide, without the need for complex configurations
• Users gain more control of their services, allowing them to personalize their service.
• Portal servers are completely managed by ACI's NOC and Engineering teams

24/7 Support & Network Operations Control

ACI is extremely proud to provide a 24/7/365 Network Operations center that is always on call for your emergency needs. The ACI NOC team is highly trained and specialize in mission critical emergency situations that require precise handling and exceptional attention to detail. ACI is proud to provide 100% Canadian based network services from our Downtown Toronto, ON location at 156 Front St West. Great pride is taken in ensuring your are provided with AAA Class support around the clock